Terms of service

Last updated: October 18, 2026

About CleanClutch

CleanClutch is operated by 1233423 BC LTD. These terms describe purchases from our store, together with the product details, order information and the policies linked below. For help, email aidanjsark@icloud.com or use our Contact page.

Business contact address: 3104 204 Street, Langley, BC V2Z 2C7, Canada.

Products, prices and availability

Prices are shown in Canadian dollars (CAD). The price, quantity, delivery charge, applicable taxes and total for your order are displayed before you complete the purchase. The price and terms shown for your order apply to that order.

Select the intended colour and quantity and review the product description before ordering. Options marked Sold out cannot be ordered. If an item becomes unavailable or we discover that we cannot fulfil the order as described, we will contact you about the available options. We will not substitute a different product without your agreement. If we cannot fulfil your order, we will provide the refund required by the applicable remedy.

Reviewing and paying for an order

You can review the order details and correct errors before placing your order. Payment methods available for the order are shown at checkout. Review the delivery address and the full total before confirming payment.

Keep a copy of the order details and policies that apply when you purchase. Contact us if you do not receive an order confirmation or if it contains an error.

Delivery

We deliver to eligible Canadian addresses. Standard shipping is free with no minimum order. Orders dispatch from China, with an estimated processing time of 2–3 business days before dispatch and transit of 7–30 calendar days after dispatch, depending on the shipping service and delivery address. These estimates are not guaranteed arrival dates.

Read our Shipping Policy for processing, transit, tracking and possible customs, import-tax, brokerage or carrier charges. We do not promise that every international shipment is duties-paid, and these terms do not automatically designate you as importer of record. Any amounts we collect are shown before payment.

Changes, cancellations, returns and refunds

To request a change or cancellation, use our request form or email us as soon as possible. For a voluntary cancellation, we will check whether processing or dispatch can be stopped. If we confirm it has been stopped before dispatch, we confirm cancellation and refund the amounts paid for the cancelled items, including applicable taxes; there is nothing to return. A request alone does not stop an order or restrict any legal cancellation right.

Voluntary change-of-mind requests are reviewed individually; we do not currently offer a general change-of-mind return window. The returns and refunds policy explains the request process. This does not limit rights or remedies for faulty, damaged, incorrect, incomplete or undelivered goods, or any applicable legal cancellation right. Refunds and any required return arrangements follow the law that applies; our responsibility to you does not depend on a supplier approving or paying our claim.

Product use and support

Read and follow the instructions supplied with the product. If instructions are missing or unclear, contact us before charging or using it. Contact us for help with an item or delivery problem; photographs of the item or packaging, if available, may help us assess what happened.

Privacy

Our Privacy Policy describes how personal information is handled in connection with the store and orders.

Shopify hosts our store. When you browse or buy from CleanClutch, Shopify collects and processes personal information to operate and improve the store and to provide Enhanced Services powered by Shopify Network Intelligence. Those services can use information about your interactions with CleanClutch, other merchants and Shopify.

Information you provide through the store is shared with Shopify and with service providers and other third parties involved in delivering these services. They may be located in, and process your information in, countries other than the country where you live.

You can read more in the Shopify Consumer Privacy Policy. Depending on where you live, you may have rights to opt out of or object to certain uses of your information by Shopify, or to withdraw consent. Visit the Shopify privacy portal for the available choices and request methods.

Your consumer rights and later updates

Nothing in these terms excludes, restricts or replaces rights or remedies you have under applicable consumer protection law. These terms do not require mandatory arbitration, waive a right to join a class action or prevent you from posting a review.

We may update our store information and policies for future purchases. An update does not retroactively reduce the rights or commitments that apply to an existing order.