Before you order
What is the vacuum designed for?
Small, dry cleanups around your car and home, such as everyday dust and crumbs between bigger cleaning sessions. The cordless handheld format makes it easy to carry to the mess.
How do I check the available colours?
Select a colour on the vacuum product page to check its current availability. Colours marked Sold out cannot be ordered.
What will my order cost?
The product page shows the current price in Canadian dollars (CAD). Standard shipping is free to eligible Canadian addresses, with no minimum order. Applicable taxes and the order total are shown at checkout.
Where does my order ship from, and how long does it take?
Orders ship from China. Allow an estimated 2–3 business days for processing, plus 7–30 calendar days in transit, depending on the service and destination. These are estimates, and customs or carrier delays may affect arrival. Read our shipping policy for tracking, delays and possible import or carrier charges.
Where can I find charging and care guidance?
Read and follow the instructions supplied with your vacuum for charging, cleaning and storage. If instructions are missing or unclear, ask us before charging or using it.
Help with an order
Can I change or cancel an order?
Use the request form or email aidanjsark@icloud.com as soon as possible. For a voluntary cancellation, we check whether processing or dispatch can be stopped. If we confirm it has been stopped before dispatch, we confirm cancellation and refund the cancelled items, including applicable taxes; there is nothing to return. Submission alone does not stop an order, and your legal cancellation rights remain protected.
What if something is wrong with my item or delivery?
Choose Report a problem on the request form or email us with what happened. Include your order number if available; photos can be emailed separately if helpful. We will explain the applicable refund, replacement or other remedy. For Black handheld vacuum orders, where a refund or replacement is owed or approved, no return is required. These problems are handled separately from voluntary change-of-mind requests, and your legal rights remain protected.
Can I return an item if I change my mind?
We review voluntary change-of-mind requests individually and do not currently offer a general change-of-mind return window. Use the request form to ask what options are available. This does not limit your rights for faulty, damaged, incorrect, incomplete or undelivered goods. Read the returns and refunds policy.
For another question, contact CleanClutch. CleanClutch is operated by 1233423 BC LTD.