Refund policy

Last updated: October 18, 2026

Start a request

Use our return, cancellation or item-problem form or email aidanjsark@icloud.com. Include your order number if available, the email used for the order, the item and quantity, and a description of what you need. Photos, if available, can be emailed separately.

A submitted request does not automatically stop an order, approve a return or issue a refund. We will review it and explain the next steps. This review process does not restrict any legal cancellation right, refund deadline or other remedy.

Changes and cancellations before dispatch

For a voluntary change or cancellation, contact us as soon as possible. We will check whether processing or dispatch can be stopped and tell you the result. If we confirm that the order has been stopped before dispatch, we will confirm the cancellation and refund the amounts paid for the cancelled items, including applicable taxes. There is nothing to return.

If the parcel has already been dispatched, we may be unable to stop it. We will explain the available options. This does not limit a cancellation or refund right you have under applicable law.

Change-of-mind requests after delivery

Voluntary change-of-mind requests are reviewed individually. We do not currently offer a general change-of-mind return window. We will tell you whether a voluntary option is available and explain any proposed conditions and costs before you proceed.

A decision about a voluntary change-of-mind request does not determine your rights when an item is faulty, damaged, incorrect, incomplete, not delivered, or otherwise subject to a remedy under applicable consumer protection law.

Problems with an item or delivery

Tell us what happened using the form or email above. Your order number and photos of the item or packaging, if available, can help us identify and assess the problem. We will explain the applicable refund, replacement or other remedy and the next steps.

Where applicable law requires us to cover return costs, we will do so. Your rights and our responsibility to you do not depend on a supplier approving or reimbursing our claim. The voluntary change-of-mind process does not replace these rights.

Returnless remedies for the Black vacuum

For Black handheld vacuum orders placed under this policy, where a refund or replacement is owed or approved, we will resolve it without requiring the item to be returned. Do not send items to our business contact address or an address on the original parcel. We will not require a damaged or defective battery to be shipped. Voluntary change-of-mind requests remain individually reviewed; no general return window is offered. Your applicable consumer rights and required refund timing continue to apply.

These shipping instructions do not limit any legal cancellation or return right. Refund amounts, return costs and timing required by applicable law take priority over our voluntary process.

Refunds

Refunds are issued to the original payment method. A legally required refund will include the amounts and be issued within the period required by the applicable remedy, including taxes and delivery charges where required. Your payment provider may take additional time to post the credit after we issue it.

Your consumer rights and contact

Nothing in this policy excludes, restricts or replaces rights or remedies under applicable consumer protection law. You can contact us directly by email; use of the form is not a condition for exercising a legal right.

CleanClutch is operated by 1233423 BC LTD. Email aidanjsark@icloud.com or use the request form for help.