Shipping policy

Last updated: October 18, 2026

Where we deliver

CleanClutch delivers to eligible addresses in all Canadian provinces and territories except Quebec by parcel carrier or postal service. We are not currently accepting orders for delivery to Quebec. Delivery availability depends on the destination and the service available for the item. The delivery address and option for your order are shown before payment. We do not offer delivery outside Canada.

Free Standard shipping

Standard shipping is free to eligible Canadian addresses, with no minimum order. Applicable taxes and the order total are shown before you complete your purchase.

Dispatch and delivery estimates

Orders are dispatched from China directly to the delivery address you provide. Processing usually takes 2–3 business days before dispatch. Estimated transit is 7–30 calendar days after dispatch, depending on the service and destination. Processing time is additional.

These are estimates, not guaranteed arrival dates. Carrier operations, customs processing, holidays and the destination can affect timing. We do not promise delivery within 7–10 days of purchase. A delay does not remove any cancellation, refund or other rights you have under applicable law.

Tracking and delivery questions

We provide tracking information when it is available after dispatch. A tracking number may appear before the carrier records its first scan. If tracking does not progress, the delivery estimate has passed, or an item is missing or damaged, email us with your order number, if available, and the details. We will review the issue and explain the next steps.

Address changes and cancellations

Check the recipient name, address and contact details before placing your order. If a correction or cancellation is needed, email us as soon as possible. We will check whether processing or dispatch can be stopped and tell you the result. A request does not itself confirm a voluntary change or cancellation. Your rights under applicable consumer protection law remain unchanged.

If we cannot deliver to the address supplied, we will contact you about the available options. If we cannot fulfil your order, we will refund the amounts due under the applicable remedy.

Customs and other possible import charges

Because orders ship internationally, customs duties, import taxes, brokerage or carrier handling charges may apply. Any such amounts collected by CleanClutch are shown before payment. Charges assessed separately by customs or a carrier may not be included in the product price or the free Standard shipping charge.

We do not describe a shipment as duties-paid unless this has been expressly confirmed for the order. If you receive an unexpected request for a charge, contact us so we can review the order and the applicable arrangements. This policy does not automatically make you the importer of record or transfer a responsibility that belongs to us under applicable law.

Returns, refunds and your rights

For item, delivery, cancellation or refund problems, read our Returns and refunds policy. CleanClutch is responsible for its customer obligations independently of any reimbursement it seeks from a supplier. Nothing in this Shipping Policy excludes or restricts your rights or remedies under applicable consumer protection law.

Contact

CleanClutch is operated by 1233423 BC LTD.

3104 204 Street
Langley, BC V2Z 2C7
Canada

Email aidanjsark@icloud.com or use our Contact page for delivery and order help. For Black handheld vacuum orders, where a refund or replacement is owed or approved, no return is required. Do not mail items to the business contact address or an address on the original parcel.